At MB Overseas, we are committed to delivering quality garments and professional service experiences to our clients worldwide.

This Shipping & Return Policy outlines our shipping process, delivery timelines, and return guidelines for all business transactions and orders.

1. Shipping Policy

MB Overseas provides domestic and international shipping for garment manufacturing and export orders.

Shipping timelines may vary depending on:

  • Order quantity
  • Product customization
  • Fabric availability
  • Production timelines
  • Destination country
  • Customs clearance procedures

2. Order Processing

All orders undergo multiple stages including:

  • Fabric sourcing
  • Cutting
  • Stitching
  • Quality inspection
  • Finishing & packaging

Our manufacturing infrastructure is designed to handle large-scale garment production while maintaining quality standards.

Order processing timelines are shared during quotation or order confirmation.

3. Shipping Timelines

Estimated delivery timelines may vary depending on project requirements and shipping destination.

Typical timelines:

  • Domestic Orders: 5–15 Business Days
  • International Orders: 10–30 Business Days

Production timelines for bulk or customized orders may require additional time.

4. Shipping Charges

Shipping charges are calculated based on:

  • Order size and weight
  • Delivery location
  • Shipping method
  • Customs and duties (if applicable)

Additional international customs duties or taxes are the responsibility of the customer unless otherwise agreed.

5. International Shipping

MB Overseas works with global clients and shipping partners to ensure secure international deliveries.

However, international shipments may be affected by:

  • Customs clearance delays
  • Import regulations
  • Weather conditions
  • Carrier disruptions

We are not responsible for delays caused by third-party logistics providers or customs authorities.

6. Order Tracking

Once an order is dispatched, shipping or tracking details will be shared whenever applicable.

Customers are encouraged to remain available for communication during shipment transit.

7. Inspection Upon Delivery

Customers are requested to inspect all products immediately upon delivery.

If any issue is identified, customers should notify MB Overseas within 48 hours of receiving the shipment.

8. Return & Exchange Policy

As MB Overseas deals primarily in customized and bulk garment manufacturing, returns or exchanges are accepted only under specific circumstances such as:

  • Manufacturing defects
  • Incorrect products supplied
  • Major quality issues verified by our team

Returns based on preference changes, minor variations, or delays caused during transit may not be accepted.

9. Non-Returnable Products

The following items are generally non-returnable:

  • Customized garments
  • Bulk production orders
  • Used or damaged products
  • Products altered after delivery

10. Return Approval Process

To request a return, customers must provide:

  • Order details
  • Product images/videos
  • Description of the issue

All return requests are subject to quality verification and management approval.

11. Refund Policy

If a return is approved, refunds (if applicable) will be processed through the original payment method within a reasonable timeframe.

Shipping and handling charges may be non-refundable unless the issue is caused by MB Overseas.

12. Cancellation Policy

Orders once approved for production may not be cancelled after manufacturing has started.

Cancellation requests are reviewed on a case-by-case basis.

13. Limitation of Liability

MB Overseas shall not be liable for:

  • Delays caused by logistics providers
  • Customs-related shipment holds
  • Damage caused after delivery acceptance
  • Incorrect shipping details provided by customers